(Intermission #1 from my Train Them Up posts)
Last week I went to Sonic. It was pouring POURING down rain. Cats and dogs kind of rain. Pouring. But I had a coupon for a 99cent Java Chiller and I was going to have one.
I went through the drive through, which, bugs me in the first place since Sonic [by its very nature] is a drive through...[Why do we need a drive-through for a drive-in? That drives me crazy.] Anywho...
Me: "one small hazelnut Java Chiller, please"
Garbling black box: [use a gargling throat sound] "kxkkkkgghhh....sma....kxkkkggshhkk...iller?"
Me: "one small hazelnut Java Chiller, please"
Garbling black box: "kxkkkggshxxxkkkj...fries?....kjsjsjgkllsjfhhgkjfk...ater tots?"
Me: "just one small hazelnut Java Chiller, please" [and I roll up the window as the garbled box gives me my total because my car is now flooded]
I "proceed to the next window." I know the drill.
When I arrived 20 feet ahead I handed the gentleman my coupon and $1 and said, "Can I use this coupon? It 's for 99 cents."
[picture this in slow motion...because that's how I remember it...]
He slowed blinked me...and sighed. yuh-huh, he did. It was a visual "you've got to be kidding me" blink. Slow drama for effect. He then snatched the coupon from my hands - SNATCHED. More theatrical embelishment. [Is the surveillance camera on? cause I'm not too amused.] "Hold on" he says and disappears with my small hazelnut Java Chiller.
When he returns he hands me my treat and I pay him the last 8 cents owed to Sonic. Then he bends down on his forearms and leans his head OUT the window [it's raining, remember] and says to me "Ma'am, the next time, you need to say you have a coupon when you order...or I won't give you the discount again."
Wha?
Did he just honestly memorize my face to know for whom he will and will not honor the discount the next time I [never] go to that Sonic? And might I just mention I didn't feel all too respected by his use of "ma'am", despite the fact I have probably been driving long than he's been breathing.
So I played his game. "Thank you for that reprimand, sir." [I did say it nicely because I've got Jesus in my heart but at the moment I felt like he may have been napping. :) ]
I left Sonic feeling like I didn't deserve the small hazelnut Java Chiller because I had behaved so poorly by not mentioning it when ordering.
Let that be a lesson to you. When the coupon says "mention coupon at time of ordering" I guess they mean it. [I just slow blinked all of you to punctuate that warning.]
(I still love Sonic.)
6 comments:
I HATE the slow blink. And then he rubbed in a "ma'am"? There was a time when the slow blink to an elder could get you smote. I'm just saying. Smote. I looked it up. Past tense of "smite".
What a rude moment. I have to say I have a lot of issues with fast food/retail customer service, probably 'cause those were my jobs when I was in HS. I don't deal with rudeness/sarcasm/etc. Ten(possibly 13 but who's counting?) years ago it was the mantra "the customer is always right", and when I talk to managers these days, they assure me it still is. I love managers, they are so corporate and nice and friendly when trying to make things right. :) I always try to be polite when talking with them, and it usually pays off. They just ignore you when you get irate. I love Sonic too, it's awesome. So how was the java chiller?
Briana - the chiller was perfectly perfect. :)
Now that was funny.
But, I will have to disagree with you on the drive-thru part. Sister, when you go to the drive-in, you have to tip. And you know I'm a penny pincher. Not sure why I have to tip when they made their restaurant this way after all. So, to save the tip, I drive-thru.
Thank you very much.
This just cracked me up....My husband is terrible at drive thrus. I refuse to ride in the car with him when we go through one. :)
You just confirmed again that you are someone I never tire of...and you don't suck at all
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